Review by
Kathleen V.
on
April 27, 2016
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Brian Leung, MD - 3450 Hull Rd Uf&shands Orthopaedics
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time 31 minutes or more
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Skip this one”
was given a referral from the ER at Florida Hospital for this Doctors office. Upon trying to make the appointment, I received no assistance, callbacks or any concern from the office staff. I called for a week and kept getting the run around. I faxed and refaxed all requested documents, and just kept getting told to fax them again. When I offered to physically bring the documents in, I was told not to. I know taking in a new patient is a process, but I had a referral and private insurance. I finally asked to speak to an office manager and the treatment I got was worse. If the staff is a reflection of the care you receive from the Dr. NO THANK YOU!
Comment - “ Skip this one ”
was given a referral from the ER at Florida Hospital for this Doctors office. Upon trying to make the appointment, I received no assistance, callbacks or any concern from the office staff. I called for a week and kept getting the run around. I faxed and refaxed all requested documents, and just kept getting told to fax them again. When I offered to physically bring the documents in, I was told not to. I know taking in a new patient is a process, but I had a referral and private insurance. I finally asked to speak to an office manager and the treatment I got was worse. If the staff is a reflection of the care you receive from the Dr. NO THANK YOU!