Open full review
Review by
Anonymous
on
March 05, 2021
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Bergen Medical Associates - 2 Forest Avenue
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time 6 to 10 minutes
Provider Evaluation
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Willingness to Spend Time with You
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Listening Skills
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Clear explanations
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Trust in Decision Making
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Great Doctor, AWFUL AND RUDE BILLING STAFF”
Comment - “ Great Doctor, AWFUL AND RUDE BILLING STAFF ”
I absolutely LOVE Dr. Marsen! But the Gramercy Gynecology billing department is unbelievably rude and difficult to work with. They incorrectly charged me $190 for a Pap which should have been free. After calling back many times, they were extremely unhelpful. I called my insurance and they fought with the billing department to correct the issue, which was not my insurance company’s fault. I just called back again to ask about payment posting and received a very nasty response back.