Review by
Anonymous
on
September 26, 2016
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Andele Pinho, DDS - 19 W Micheltorena St
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment Not rated
- Courtesy of Practice Staff Not rated
- Appearance & Atmosphere of Office Not rated
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Handling of Billing & Insurance
- Average Wait Time Not Rated
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Big Mistake”
I went to Dr. Pinho for new veneers on my front upper teeth. After a few months while eating one of the veneers fell out. I went back to Dr. Pinho to have the tooth fixed and after a few weeks I had another one fall out. I went back again to have it fixed and then another one fell out. Once the third veneer fell out, I decided to get a second opinion and had another dentist look at the work of Dr. Pinho. The other dentist's opinion was that Dr. Pinho did not perform the work correctly preparing the surfaces of my teeth and did not follow proper protocol. Once I discovered this, I asked Dr. Pinho to refund my money to have the corrective treatment performed. He would not refund me the money and I had to pay another dentist to do the corrective treatment again to fix what Dr. Pinho did wrong. I believe that Dr. Pinho should have stood behind his work and if had performed his job incorrectly he should have done everything in his power to make it right again. After having the 3rd veneer fall out, I was not going to go back to him to have it fixed and he should have honored the refund. Dr. Pinho was a very expensive mistake.
Comment - “ Big Mistake ”
I went to Dr. Pinho for new veneers on my front upper teeth. After a few months while eating one of the veneers fell out. I went back to Dr. Pinho to have the tooth fixed and after a few weeks I had another one fall out. I went back again to have it fixed and then another one fell out. Once the third veneer fell out, I decided to get a second opinion and had another dentist look at the work of Dr. Pinho. The other dentist's opinion was that Dr. Pinho did not perform the work correctly preparing the surfaces of my teeth and did not follow proper protocol. Once I discovered this, I asked Dr. Pinho to refund my money to have the corrective treatment performed. He would not refund me the money and I had to pay another dentist to do the corrective treatment again to fix what Dr. Pinho did wrong. I believe that Dr. Pinho should have stood behind his work and if had performed his job incorrectly he should have done everything in his power to make it right again. After having the 3rd veneer fall out, I was not going to go back to him to have it fixed and he should have honored the refund. Dr. Pinho was a very expensive mistake.