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Review by Anonymous on July 24, 2014 -
Amanda Crum - 101 North Main
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment
- Courtesy of Practice Staff
- Appearance & Atmosphere of Office
- Handling of Billing & Insurance
- Average Wait Time 21 to 30 minutes
Provider Evaluation
- Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
- Accuracy of Diagnosis
- Post-Visit Follow-Up
“Poor staffing.”
Dr. Crum is a fine practitioner; however, her staff is decidedly lacking. They blame technology frequently for their own mistakes (i.e. a new computer program, a fax machine didn't work). They lost my child's glasses, failed to order replacements for broken frames, and in all took 3 months to finally get my child seeing again (with repeated nudges from me). Once, when I was attempting to contact them, they closed the office, left the answering machine repeating to call back during office hours (which I was), and left a paper note on the door stating they were all off at a meeting. I cancelled future appointments and will not be returning.
Comment - “ Poor staffing. ”
Dr. Crum is a fine practitioner; however, her staff is decidedly lacking. They blame technology frequently for their own mistakes (i.e. a new computer program, a fax machine didn't work). They lost my child's glasses, failed to order replacements for broken frames, and in all took 3 months to finally get my child seeing again (with repeated nudges from me). Once, when I was attempting to contact them, they closed the office, left the answering machine repeating to call back during office hours (which I was), and left a paper note on the door stating they were all off at a meeting. I cancelled future appointments and will not be returning.