Shelby Payne, MD

University	Degree	Focus	Graduated
Stephen F. Austin State University	Bachelors Degree	Other	Not Specified
University of Texas Medical Branch	Doctorate	Other	Not Specified
American Board of Family Medicine (Board Certification)	Other Degree	Other	Not Specified

Institution	Focus	Year
Residency - University of Texas Medical Branch	Other	Not Specified

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Review by Anonymous on March 17, 2026 -

Houston Methodist Primary Care Group - 4015 I 45 North - Suite 100 - 77304 - 4015 I 45 North Suite 100

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ My Primary Care Physician. Dr Sh... ”

My Primary Care Physician. Dr Shelby Payne is the BEST doctor ever!!!!

Verified Patient

“My Primary Care Physician. Dr Sh...”

My Primary Care Physician. Dr Shelby Payne is the BEST doctor ever!!!!

Anonymous 03/17/2026

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Review by Anonymous on November 30, 2025 -

Houston Methodist Primary Care Group - 4015 I 45 North - Suite 100 - 77304 - 4015 I 45 North Suite 100

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr. Payne is great at explaining... ”

Dr. Payne is great at explaining anything about treatment, conditions, and medication. I appreciate how technical she can go into a subject as well. She makes sure you get the info you want plus some you didn't know you needed as well.

Verified Patient

“Dr. Payne is great at explaining...”

Anonymous 11/30/2025

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Review by Anonymous on November 16, 2025 -

Houston Methodist Primary Care Group - 4015 I 45 North - Suite 100 - 77304 - 4015 I 45 North Suite 100

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr Payne. Excellent Dr... ”

Dr Payne. Excellent Dr

Verified Patient

“Dr Payne. Excellent Dr...”

Dr Payne. Excellent Dr

Anonymous 11/16/2025

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Review by Anonymous on October 25, 2025 -

Houston Methodist Primary Care Group - 4015 I 45 North - Suite 100 - 77304 - 4015 I 45 North Suite 100

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ She was wonderful... ”

She was wonderful

Verified Patient

“She was wonderful...”

She was wonderful

Anonymous 10/25/2025

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Review by Anonymous on December 13, 2025 -

Houston Methodist Primary Care Group - 4015 I 45 North - Suite 100 - 77304 - 4015 I 45 North Suite 100

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr Shelby is awesome. Attentive ... ”

Dr Shelby is awesome. Attentive and caring and respectful. I would highly recommend her

Verified Patient

“Dr Shelby is awesome. Attentive ...”

Dr Shelby is awesome. Attentive and caring and respectful. I would highly recommend her

Anonymous 12/13/2025

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Review by Anonymous on November 29, 2025 -

Houston Methodist Primary Care Group - 4015 I 45 North - Suite 100 - 77304 - 4015 I 45 North Suite 100

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr. Payne is very caring and lis... ”

Dr. Payne is very caring and listens to my concerns with genuine interest.

Verified Patient

“Dr. Payne is very caring and lis...”

Dr. Payne is very caring and listens to my concerns with genuine interest.

Anonymous 11/29/2025

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Review by Anonymous on November 04, 2025 -

Houston Methodist Primary Care Group - 4015 I 45 North - Suite 100 - 77304 - 4015 I 45 North Suite 100

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ I highly recommend Dr. Payne. Sh... ”

I highly recommend Dr. Payne. She offers alternatives and thoroughly explains pros and cons. I trust her judgement.

Verified Patient

“I highly recommend Dr. Payne. Sh...”

I highly recommend Dr. Payne. She offers alternatives and thoroughly explains pros and cons. I trust her judgement.

Anonymous 11/04/2025

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Review by Anonymous on September 26, 2025 -

Houston Methodist Primary Care Group - 4015 I 45 North - Suite 100 - 77304 - 4015 I 45 North Suite 100

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ She went over everything. She wa... ”

She went over everything. She was very thorough and left me with no questions

Verified Patient

“She went over everything. She wa...”

She went over everything. She was very thorough and left me with no questions

Anonymous 09/26/2025

Family Medicine Physician - General

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Office & Staff Evaluation Not rated

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Shelby Payne, MD

Houston Methodist Primary Care Group

Practice Colleagues

Justin Grissom, DO - Family Medicine Physician

Mary Henson, DO - Family Medicine Physician

Australia Clark, MD - Family Medicine Physician

Filza Jalees, DO - Family Medicine Physician

Robert Fernandez, MD - Family Medicine Physician

Kathleen Watson, MD - Family Medicine Physician

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Accepted Insurance

Accepted Insurance