Open full review
Review by
P.
on
May 28, 2013
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Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time Less than 5 minutes
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Dr. Santelli is great.”
Dr. Santelli is great. She assessed and treated my laceration/head wound in the Brackenridge ER this Memorial Day weekend. She and the staff at Brackenridge completely respected my authority in the health care decision making process. My injury resulted in 10 stitches, which she did with a steady and confident hand. She addressed all of my needs and concerns, explaining what tests were necessary and why. She even took extra time to allow for my emotional needs regarding my fear of stitches.
Comment - “ Dr. Santelli is great. ”
Dr. Santelli is great. She assessed and treated my laceration/head wound in the Brackenridge ER this Memorial Day weekend. She and the staff at Brackenridge completely respected my authority in the health care decision making process. My injury resulted in 10 stitches, which she did with a steady and confident hand. She addressed all of my needs and concerns, explaining what tests were necessary and why. She even took extra time to allow for my emotional needs regarding my fear of stitches.