Review by Anonymous on April 10, 2026 -
Mercyhealth Hospital and Physician Clinic–Crystal Lake - 875 S. Route 31
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment Not rated
- Courtesy of Practice Staff Not rated
- Appearance & Atmosphere of Office Not rated
- Handling of Billing & Insurance Not rated
- Average Wait Time Not rated
Provider Evaluation
- Willingness to Spend Time with You Not rated
- Listening Skills
- Clear explanations
- Trust in Decision Making Not rated
- Accuracy of Diagnosis Not rated
- Post-Visit Follow-Up Not rated
“Doctor Shen and her staff are EX...”
Doctor Shen and her staff are EXCELLENT.
Comment - “ Doctor Shen and her staff are EX... ”
Doctor Shen and her staff are EXCELLENT.