Review by Anonymous on February 06, 2026 -
Baylor Scott & White Clinic - Round Rock 425 University - 425 University Blvd
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment Not rated
- Courtesy of Practice Staff Not rated
- Appearance & Atmosphere of Office Not rated
- Handling of Billing & Insurance Not rated
- Average Wait Time Not rated
Provider Evaluation
- Willingness to Spend Time with You Not rated
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
- Accuracy of Diagnosis Not rated
- Post-Visit Follow-Up Not rated
“Dr. Ponder and his team are beyo...”
Dr. Ponder and his team are beyond wonderful. Since our first visit, about 11 years ago, he and his team made our son's journey navigating T1D very educational and caring. And of course they were wonderful in helping us as parents transition into his care. We feel blessed to have them in our lives. The whole staff has always been great. As a pervious customer service director for a hospital system, I have to say you have the A team of A teams.
Comment - “ Dr. Ponder and his team are beyo... ”
Dr. Ponder and his team are beyond wonderful. Since our first visit, about 11 years ago, he and his team made our son's journey navigating T1D very educational and caring. And of course they were wonderful in helping us as parents transition into his care. We feel blessed to have them in our lives. The whole staff has always been great. As a pervious customer service director for a hospital system, I have to say you have the A team of A teams.