Review by Anonymous on April 11, 2012 -
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment Not rated
- Courtesy of Practice Staff Not rated
- Appearance & Atmosphere of Office
- Handling of Billing & Insurance Not rated
- Average Wait Time Less than 5 minutes
Provider Evaluation
- Willingness to Spend Time with You Not rated
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
- Accuracy of Diagnosis
- Post-Visit Follow-Up Not rated
“Not at all pleased with his staff”
Exam was fine. Glasses took over a month to be ready from the Lab, but Dr.Michael Haugen's staff handled the situation very poorly. Instead of being proactive and trying to make an effort to get my glasses in a timely manner, they would only make an effort if I called and questioned what was taking so long. The staff did not follow through with return phone calls. Once I received my glasses I requested to have all my records knowing I would not return. Subsequently the Doctor's office sent me a ...Original review on DoctorsDig.com
Comment - “ Not at all pleased with his staff ”
Exam was fine. Glasses took over a month to be ready from the Lab, but Dr.Michael Haugen's staff handled the situation very poorly. Instead of being proactive and trying to make an effort to get my glasses in a timely manner, they would only make an effort if I called and questioned what was taking so long. The staff did not follow through with return phone calls. Once I received my glasses I requested to have all my records knowing I would not return. Subsequently the Doctor's office sent me a ...