Heather Ross, MD

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Review by Anonymous on January 26, 2026 -

Baptist Medical Group Primary Care - Pine Forest - 2115 West Nine Mile Road 2

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations Not rated
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Very professional and courteous... ”

Very professional and courteous

Verified Patient

“Very professional and courteous...”

Very professional and courteous

Anonymous 01/26/2026

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Review by Anonymous on October 25, 2025 -

Baptist Medical Group Primary Care - Pine Forest - 2115 West Nine Mile Road 2

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Thorough, caring, professional, ... ”

Thorough, caring, professional, knowledgeable, very caring doctor.

Verified Patient

“Thorough, caring, professional, ...”

Thorough, caring, professional, knowledgeable, very caring doctor.

Anonymous 10/25/2025

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Review by Anonymous on October 17, 2025 -

Baptist Medical Group Primary Care - Pine Forest - 2115 West Nine Mile Road 2

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr. Ross Is always a good listen... ”

Dr. Ross Is always a good listener. She explains answers to my questions thoroughly. She is friendly and professional.

Verified Patient

“Dr. Ross Is always a good listen...”

Dr. Ross Is always a good listener. She explains answers to my questions thoroughly. She is friendly and professional.

Anonymous 10/17/2025

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Review by Anonymous on October 05, 2025 -

Baptist Medical Group Primary Care - Pine Forest - 2115 West Nine Mile Road 2

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Good... ”

Good

Verified Patient

“Good...”

Good

Anonymous 10/05/2025

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Review by Anonymous on September 08, 2025 -

Baptist Medical Group Primary Care - Pine Forest - 2115 West Nine Mile Road 2

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr Ross is amazing, always makin... ”

Dr Ross is amazing, always making sure I understand everything, helping me with any and all concerns. Absolutely wonderful doctor.

Verified Patient

“Dr Ross is amazing, always makin...”

Dr Ross is amazing, always making sure I understand everything, helping me with any and all concerns. Absolutely wonderful doctor.

Anonymous 09/08/2025

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Review by Anonymous on October 29, 2025 -

Baptist Medical Group Primary Care - Pine Forest - 2115 West Nine Mile Road 2

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr. Ross is the perfect amount o... ”

Dr. Ross is the perfect amount of attention and medical advice/recommendations. She addresses concerns, is prompt to utilize technology creating more efficient care and communication.

Verified Patient

“Dr. Ross is the perfect amount o...”

Dr. Ross is the perfect amount of attention and medical advice/recommendations. She addresses concerns, is prompt to utilize technology creating more efficient care and communication.

Anonymous 10/29/2025

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Review by Anonymous on October 19, 2025 -

Baptist Medical Group Primary Care - Pine Forest - 2115 West Nine Mile Road 2

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr. Ross did outstanding!... ”

Dr. Ross did outstanding!

Verified Patient

“Dr. Ross did outstanding!...”

Dr. Ross did outstanding!

Anonymous 10/19/2025

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Review by Anonymous on October 08, 2025 -

Baptist Medical Group Primary Care - Pine Forest - 2115 West Nine Mile Road 2

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ I have recommended Dr Ross to my... ”

I have recommended Dr Ross to my mother in law when she was needing a new primary care doctor. She loves her too.

Verified Patient

“I have recommended Dr Ross to my...”

I have recommended Dr Ross to my mother in law when she was needing a new primary care doctor. She loves her too.

Anonymous 10/08/2025

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Review by Anonymous on September 28, 2025 -

Baptist Medical Group Primary Care - Pine Forest - 2115 West Nine Mile Road 2

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ I love Dr. Ross. I would definit... ”

I love Dr. Ross. I would definitely recommend her to friends

Verified Patient

“I love Dr. Ross. I would definit...”

I love Dr. Ross. I would definitely recommend her to friends

Anonymous 09/28/2025

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Review by Anonymous on August 04, 2025 -

Baptist Medical Group Primary Care - Pine Forest - 2115 West Nine Mile Road 2

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Amazing, caring doctor!... ”

Amazing, caring doctor!

Verified Patient

“Amazing, caring doctor!...”

Amazing, caring doctor!

Anonymous 08/04/2025

Office Hours

Family Medicine Physician - General

Biography

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Summary

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Specialties

Languages Spoken

Medical Specialties

Payment Options

Reviews

Office & Staff Evaluation Not rated

Provider Evaluation

Locations

Affiliated Practices

Baptist Medical Group Primary Care - Pine Forest

Practice Colleagues

Tammy Pruse, DO - Family Medicine Physician, General Practitioner

Ann Payne-Johnson, MD - Family Medicine Physician

Procedures & Services

Procedures & Treatments Offered

Commonly Prescribed Medications

Accepted Insurance

Accepted Insurance