Review by Anonymous on June 14, 2016 -
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment
- Courtesy of Practice Staff
- Appearance & Atmosphere of Office
- Handling of Billing & Insurance
- Average Wait Time 11 to 20 minutes
Provider Evaluation
- Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
- Accuracy of Diagnosis
- Post-Visit Follow-Up
“Inconsistent Treatment”
I'd seen Dr. Regan for interstitial cystitis issues since 2000. At first I really liked her but I was increasingly frustrated over the years. Whenever I had a flare & she changed my meds, she always tried a drug that didn't provide enough relief. I walked around for months or even years ~ convinced that I was *supposed* to feel that way. Based on the fact that my initial onset lasted two years, she should have given me the med she finally prescribed in 2012. It's a stronger drug that stopped one of the worst flares ever, but it would've made sense to give me substantial relief 12 years earlier. 2013 is when personal trouble began between us. I came back with a terrible flare of only certain symptoms. Her nice bedside manner was gone & she was a nasty ogress. "Why aren't you taking the Sanctura?!" she barked at me. I said I had already taken it a long time ago & it ceased to work at all. Why wasn't she simply checking my records on the laptop right in front of her face? "You need to be on a second drug with the Elmiron!" Well, who is the doctor & who is the patient here? If I hadn't felt so sick, I would have said: "Don't blame me for YOUR mistakes." No other doctor has EVER done that to me, and it was very jarring. Moreover, she pressed a nerve during the internal exam and re-triggered my vulvodynia which had been in remission for 7 years! As soon as I felt the awful burning, I wanted to scream. In 2015, she played the blame game again. "I need a liver function. You know you're supposed to get that every year." I replied that I did NOT know; this is the first time I'd heard about it. Seriously, I have a number of chronic conditions and consult a number of doctors. Even if she'd told me the previous year (which she didn't), I would have forgotten without a reminder to obtain blood work. That is HER responsibility to remind me and to send a request to Quest Labs. Since I hate narcissistic behavior, I found a different urologist who deals with IC matters in a kind, thorough manner. I also don't need to drive a very long distance to see Dr. Regan in Farmington. When you have an IC flare, that drive is the last thing you want to do. My one compliment is that she finally prescribed a duo of meds that help me considerably. But it took long enough....
Comment - “ Inconsistent Treatment ”
I'd seen Dr. Regan for interstitial cystitis issues since 2000. At first I really liked her but I was increasingly frustrated over the years. Whenever I had a flare & she changed my meds, she always tried a drug that didn't provide enough relief. I walked around for months or even years ~ convinced that I was *supposed* to feel that way. Based on the fact that my initial onset lasted two years, she should have given me the med she finally prescribed in 2012. It's a stronger drug that stopped one of the worst flares ever, but it would've made sense to give me substantial relief 12 years earlier. 2013 is when personal trouble began between us. I came back with a terrible flare of only certain symptoms. Her nice bedside manner was gone & she was a nasty ogress. "Why aren't you taking the Sanctura?!" she barked at me. I said I had already taken it a long time ago & it ceased to work at all. Why wasn't she simply checking my records on the laptop right in front of her face? "You need to be on a second drug with the Elmiron!" Well, who is the doctor & who is the patient here? If I hadn't felt so sick, I would have said: "Don't blame me for YOUR mistakes." No other doctor has EVER done that to me, and it was very jarring. Moreover, she pressed a nerve during the internal exam and re-triggered my vulvodynia which had been in remission for 7 years! As soon as I felt the awful burning, I wanted to scream. In 2015, she played the blame game again. "I need a liver function. You know you're supposed to get that every year." I replied that I did NOT know; this is the first time I'd heard about it. Seriously, I have a number of chronic conditions and consult a number of doctors. Even if she'd told me the previous year (which she didn't), I would have forgotten without a reminder to obtain blood work. That is HER responsibility to remind me and to send a request to Quest Labs. Since I hate narcissistic behavior, I found a different urologist who deals with IC matters in a kind, thorough manner. I also don't need to drive a very long distance to see Dr. Regan in Farmington. When you have an IC flare, that drive is the last thing you want to do. My one compliment is that she finally prescribed a duo of meds that help me considerably. But it took long enough....