Responding to Appointment Requests
In this video, we’ll go over the information your practice needs to respond to appointment requests. Scroll down for detailed instructions.
Step 1
Your practice will receive an email notification with appointment information. Click the “Respond” button to automatically be directed to the Doctor.com login page.
Step 2
Once logged in, you can accept, reject, or reschedule the appointment request. From this page, you can see:
- The patient’s name, phone number, email address
- The date and time, reason for their appointment, and insurance information
- The provider and office they would like to visit (if you have multiple locations)
- Any notes they included when requesting the appointment
Step 3
Once you’ve accepted an appointment, patients will receive automatic confirmation and reminder emails, texts, and/or calls.
You can always revisit and respond to appointment requests by clicking here.