Customer Experience Trends in Healthcare for Metro Atlanta 2019
for: Enterprise
for: Private Practice
In early 2018, Doctor.com surveyed Atlanta-area patients to unearth their healthcare-related habits, preferences, and expectations. Here's what we found out.
Some things we learned:
81% of Atlanta-based patients use the internet to make healthcare decisions.
88% even look up referred providers online.
54% prefer to make appointments through digital means.
90% will change their mind about a referral with less than 3 stars.
73% say the quality of customer service influences their loyalty to a provider.
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