Customer Experience Trends in Healthcare for Metro Atlanta 2019 | Doctor.com
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Customer Experience Trends in Healthcare for Metro Atlanta 2019

for: Enterprise
for: Private Practice

In early 2018, Doctor.com surveyed Atlanta-area patients to unearth their healthcare-related habits, preferences, and expectations. Here's what we found out. 

Some things we learned:

  • 81% of Atlanta-based patients use the internet to make healthcare decisions.
  • 88% even look up referred providers online.
  • 54% prefer to make appointments through digital means.
  • 90% will change their mind about a referral with less than 3 stars.
  • 73% say the quality of customer service influences their loyalty to a provider.

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